Cancellation Policy — Mondeso Hotel Aš

I. General Provisions

1. These cancellation conditions govern the rights and obligations of accommodated guests and MONDESO Hotel in the term of a reservation cancellation.
2. The cancellation conditions form an integral part of the accommodation contract or the confirmed reservation.

II. Cancellation Conditions for Individual Guests

1. Cancellation 15 or more days prior to arrival: 0%.
2. Cancellation less than 14 days prior to arrival: 100% of the accommodation price.
3. Early termination of stay: no entitlement to a refund of unused services.
4. Non-refundable reservations: 100% of the price upon reservation confirmation.
5. Reservations made via external booking platforms: governed by the terms and conditions of the respective platform.

III. Cancellation Conditions for Groups (8 or More Rooms)

1. Cancellation 30 or more days prior to arrival: 0%.
2. Cancellation 29–14 days prior to arrival: 50%.
3. Cancellation 14–7 days prior to arrival: 75%.
4. Cancellation less than 7 days prior to arrival: 100%.
5. The Hotel may establish an individual deposit schedule for group bookings.

IV. Common Provisions

1. Cancellation fees are due within 14 days from the invoice issue date.
2. Reservations must be cancelled in writing.
3. In cases of force majeure, the reservation may be rescheduled or cancelled without penalties.
4. For confirmed reservations, the cancellation conditions effective on the date of reservation confirmation shall apply.