Cancellation Policy — Mondeso Hotel Aš
I. General Provisions
- These cancellation conditions govern the rights and obligations of accommodated guests and MONDESO Hotel in the term of a reservation cancellation.
- The cancellation conditions form an integral part of the accommodation contract or the confirmed reservation.
II. Cancellation Conditions for Individual Guests
- Cancellation 15 or more days prior to arrival: 0%.
- Cancellation less than 14 days prior to arrival: 100% of the accommodation price.
- Early termination of stay: no entitlement to a refund of unused services.
- Non-refundable reservations: 100% of the price upon reservation confirmation.
- Reservations made via external booking platforms: governed by the terms and conditions of the respective platform.
III. Cancellation Conditions for Groups (8 or More Rooms)
- Cancellation 30 or more days prior to arrival: 0%.
- Cancellation 29–14 days prior to arrival: 50%.
- Cancellation 14–7 days prior to arrival: 75%.
- Cancellation less than 7 days prior to arrival: 100%.
- The Hotel may establish an individual deposit schedule for group bookings.
IV. Common Provisions
- Cancellation fees are due within 14 days from the invoice issue date.
- Reservations must be cancelled in writing.
- In cases of force majeure, the reservation may be rescheduled or cancelled without penalties.
- For confirmed reservations, the cancellation conditions effective on the date of reservation confirmation shall apply.